Discover how tokens, our internal digital currency, can expand your outreach and control your costs. Explore key features, team token allocation strategies, and budget management through your billing portal.

Get ready for a transformative shift including access to new AI features that will revolutionize your outreach.

What are Tokens?

Tokens are an internal digital currency used primarily for outbound automated messaging, including broadcasts, campaigns, and pipelines.

List of Affected Items:

• Automated campaign, pipeline, and broadcast text and voicemail messages

  • Includes secondary SMS / voicemail (co-borrower, buying agent, listing agent, external)

• Automated birthday and loaniversary text and voicemail messages

• Automated auto-dial text and voicemail messages

• Automated Shift text and voicemail messages

• AI features

List of Unaffected Items:

• Emails throughout the platform

• Any back and forth communication (conversations tab)

Token Visibility

Token balance and usage are visible to all in the top left corner of your Bonzo account. Hover over the amount to see available Monthly Tokens. When a Team Lead updates a limit or when tokens are used, the balance will update within 1 minute to reflect the changes. The gray bar reflects % of monthly usage for each seat.

Team Leads will be able to see their team's Token usage (left) / Token limits (right) in their "Team Members" page for control and oversight.

Both Team Leads and Team Members will also see a banner across the top of their dashboard that notifies them when their token balance is low.

Monthly Tokens vs. Token Subscriptions

Monthly Tokens: are included with your plan, allocated to each user seat in your plan, roll-over and renew each month.

Token Subscriptions: are additional Tokens that top-level users (SuperUsers and Team Leads) can purchase to supplement their monthly tokens. Like Monthly Tokens, Token Subscriptions will roll-over month-to-month until they are used by the team or until you decide to downgrade your subscription. 

Token Limits

Team Leads can assign a monthly token allotment or limit to each Team Member's seat, which can be adjusted at any time in the "Team Members" tab under "Settings."

If no specific limit is set, each seat will automatically receive a default of 10K tokens per month.

Note: To learn more on how to set limits for your team, click on the link below:
Tokens: Team Limits

Billing Portal

Our updated Billing Portal is a powerful tool for top-level users (SuperUsers & Team Leads), providing management and oversight of your team's Tokens.

Accessing Billing & Tokens

To get to your Billing tab, navigate to "Settings," and click on "Billing" under the "Company" tab.

Here, you can see when your monthly Tokens renew, view your team's historical token usage, and establish a Token threshold to receive notifications when your team's Token balance is low.

Note: To learn more about the Billing tab, click on the link below:
Tokens: Billing

Token Subscriptions: 

Token Subscriptions provide a consistent recurring option for teams to purchase and allocate tokens efficiently across their organization. This ensures teams can maintain smooth operations with a predictable monthly token supply, supporting their evolving communication needs.

To manage Token Subscriptions, navigate to the "Addons" under the "Company" tab. Scroll to find "Token subscriptions".

*image does not reflect accurate pricing. 

Note: To learn more about Token Subscriptions, click on the link below.
Tokens: Subscriptions

Token Breakdown for Automated Messages:

As stated above Tokens are primarily used for outbound automated messaging, including broadcasts, campaigns, and pipelines text and voicemail messages. Below is standard Token cost for these types of communication.

In the message editing screens for Campaigns, Pipelines, and Broadcasts, you’ll see the token cost of each crafted message. Keep in mind that the token price is influenced by both the segment length and the type of message, such as a standard text message (SMS) or a multimedia message (MMS).

The blue banner in your Campaign edit screen displays an estimated Token cost for a single prospect receiving all the event messages in your campaign. Keep in mind that this is just an estimate; most prospects in a typical converting campaign won’t receive every event message. As they respond, you or your team members will likely engage with them one-on-one within the conversation tab, which does not incur any Token cost.

Note: To learn more about messaging segments and outreach strategies, click below
SMS Message Segments Explained
Tokens: Outreach Strategies

Exclusive Token-Based Features

Bonzo, through the use of tokens, offers a suite of exclusive features that will collectively revolutionize your outreach efforts. These features will enhance your data, provide you with transcription capabilities, and help you leverage AI to streamline and optimize your messaging strategies.

AI Transcription & Summarize

Generate a transcript of a call or voicemail directly in your conversation view. This feature allows you to quickly review and search through the content of your calls and voicemails, making it easier to find important information and keep track of conversations.

Note: To learn more, click the link below. 
AI Transcription & Summarize

AI Trainer - ChatBot

Elevate your sales strategy with our Trainer. Roleplay different scenarios, overcome obstacles, and perfect your approach. Train yourself and your team to be ready for any situation, boosting confidence and effectiveness in customer interactions.

Note: To learn more, click the link below.
ChatBot - AI Trainer

AI Campaign Generation

Save time and maximize efficiency with AI Generated Campaigns. This feature allows you to quickly generate customizable campaigns based on your specified parameters. Say goodbye to reinventing the wheel and hello to a streamlined approach that enhances your messaging strategy.

Note: To learn more, click the link below. 
Spark: AI Generated Campaigns & Event Messages

Bonzo's token system is designed to empower your outreach efforts while giving you control over costs. With tokens, you can access exclusive AI-driven tools like transcription, Chatbot, and automated message generation, all of which work together to optimize you and your team's engagement strategies. By efficiently managing tokens, through the Billing portal you can ensure your team has the resources needed to maintain impactful, cost-effective communication.