The Billing Portal in Bonzo is a comprehensive tool that provides top-level users (SuperUsers and Team Leads) with management and oversight capabilities over their team's token usage. Accessible from the company settings, the portal offers a clear view of the current token balance, which includes both monthly tokens and top-up tokens. The portal allows you to manually purchase tokens or set up an auto-buy feature that automatically replenishes tokens when they reach a specified threshold. It also provides detailed insights into token usage, pricing breakdowns for various platform actions, and a historical view of token consumption by team members.

Accessing Billing & Viewing Token Balance

1. From your Bonzo dashboard, navigate to "Settings" and click on "Billing" under the "Company" tab. As a reminder, only top-level users have access to the company tab.

    

   

    

2. Scroll down to the middle of the page to find "Token settings." Here, you'll see your team's total token pool or balance, which combines your "Monthly tokens" with any "Token Subscriptions."
    

   

   For your "Monthly tokens," two numbers are displayed: the first shows how many tokens you have remaining (left number), and the second shows the total number of monthly tokens in your overall token balance (right number).

   As a reminder, tokens are pooled at the team level. The total number of monthly tokens (in this example, 80K) is the sum of tokens allocated to each user seat on your team at the start of the month. Each user seat typically receives 10K tokens. In the example above, an 80K monthly token total indicates that there are 7 team members plus one team lead, for a total of 8 user seats contributing to the 80K monthly tokens.

3. For visibility, the blurb under "Monthly tokens" provides the exact date that your team's Monthly Tokens will replenish.

    

Pricing Breakdown

The Pricing breakdown located to the right in your Billing Portal provides token costs for various actions you can take on the platform. This includes automated messaging costs as well as additional feature costs.

View Purchase History

The purchase history button to the right in your Billing tab will give you a complete history of all token's purchases. It's important to note that there is no additional fee for your Monthly tokens as those are included with your seat price.

Note: Token allocation and cost is based on the per member seat price. Please note this photo does NOT indicate accurate pricing for every account.

View Historical Token Usage

For further insight into your team's token usage, scroll down to the bottom of the page. Here you will see your team's usage in a week, month, and 3 month view. You can also filter to the specific team to analyze how they are using tokens.

Billing Token Threshold

By setting a billing token threshold, you will receive a notification when your team's total token pool meets or exceeds this threshold.

You can manage where you receive this notification by navigating to "Settings" down to "Notifications," and locating your "Billing" notifications.

Note: To learn more about Notification Settings, click on the link below.
Account Settings: Notifications

The Token Settings in the Billing Portal give top-level users complete visibility and control over their team's token usage. By allowing you to monitor and adjust token purchases and view detailed usage history, this feature helps you better plan and manage future costs.

Note: To learn more about Tokens, click on the link below.
Tokens: General Overview