Messaging Configurations
Texting and calling verification is now managed at the organization level. A messaging configuration contains a brand registration, texting campaigns, calling verification, and phone numbers. Teams are assigned to a configuration rather than registering separately.
What's New
- Location: Settings → Communication → Messaging Configurations.
- Super Users: view and manage all messaging configurations in the organization.
- Team leads: view the brand and campaign status of their team's configuration, and their team's numbers.
- Numbers: each number displays its assigned configuration and campaign.
- Team members: view their own number's status under Voice and Messaging.
- Setup order: the Campaigns, Users, and Numbers tabs become available after the Brand is submitted.
Accounts: Bulk Campaign Enrollment and AE Owner Filter
What's New
- Bulk campaign enrollment: select multiple accounts and enroll each account's primary contact in one campaign. Accounts without a primary contact are listed in the confirmation message and remain selected. All other accounts are enrolled, and the Campaign column updates without a refresh.
- AE owner filter: filter the Accounts list by AE owner. The filter is hidden on the Owned by me tab.
Requires permission to manage accounts.
Lead Routing, Webhooks, and Voicemail Updates
What's New
- Round robin indicator: users with Accepting Round Robin Leads turned off are labeled as not receiving round robin leads.
- Webhooks user filter: Webhooks settings include a User filter.
- Voicemail recording names: Campaign voicemail recordings can be renamed.
🐞 Bug Fixes
Campaigns & Broadcasts
- Edited campaigns send the most recently saved version
- Leads are not re-added to a campaign they were previously moved out of
- Broadcast voicemail drops deliver to contacts
- Hyperlink and image buttons display in the broadcast email composer toolbar
- Email signatures display in campaign email events
- Video uploads complete
Conversations & Messaging
- Conversation list previews display the most recent sent message instead of "audio"
- The SMS text box displays correctly
- Inbound SMS and MMS replies do not start the reply timer when a team member has recently responded
- Puerto Rico phone numbers are accepted as valid numbers
Calls
- Conference calls connect
Lead Routing & Integrations
- Leads route to the assigned pipeline and campaign across teams
- Webhook lead assignment works for accounts created through MMI One
- Pushing a contact from MMI updates the existing Bonzo contact instead of creating a duplicate
Account & Admin
- Tags are available as filter options in the admin People view
- Analytics displays accurate token usage