Working a list of 100 contacts rarely happens in one sitting. Something comes up, the day ends, a live conversation runs long — and the list is still half-finished.
Autodialer History is where every dial session lives after it ends: who ran it, when, how far it got, and whether it finished. From there you can open a session to see who you actually reached, and pick an unfinished one back up without re-dialing anyone you already spoke to.
Where to find Autodialer History
From your dashboard, open the Data dropdown and select Autodialer History.
Every session you've run appears here, newest first. If you're a Team Lead or Super User, you'll also see sessions run by the people on your team.
If you don't see the menu item, your role doesn't include access to it — ask an admin to check your Autodialer and Phone Calls permissions.
Reading the list
Each row is one dial session:
- Session Created At — when the session started
-
Progress — how many contacts you reached, out of the list size when the session started, for example
40 of 180 - Status — Complete if the session ran to the end of the list, Incomplete if it stopped part-way
- Details — opens the session
Two more columns appear depending on your role: User, showing who ran the session, for Team Leads and Super Users, and Business for Super Users.
Resuming happens inside a session, not from the list
There's no Resume button on the rows themselves — only Details. That's deliberate. Picking a list back up is worth doing with the full picture in front of you, so you can see who you already reached before committing to the rest. One row doesn't give you that.
Why some rows show a dash instead of progress
Sessions run before session tracking was released don't have a progress figure or a status, so they show a dash in both columns. Bonzo never recorded the list size for those sessions, so there is nothing to count against — the row isn't broken, and those sessions can't be resumed.
Opening a session
Click Details on any row to open Session details.
The heading tells you when the session ran and how far it got — for example 10:36 AM 19 Aug 2026 · 40 of 180 contacts called. Below it is the list of contacts the session reached: each person's name, when you called them, and the disposition you set.
It does not list the contacts you never got to. That's deliberate: the remaining contacts are worked out fresh from your original filter the moment you resume, rather than from a list frozen when the session started. A note under the table accounts for the gap between the progress figure and the rows below it.
Resuming a session
On an unfinished session of your own, a banner sits above the table:
You finished 40 of 180 calls in this session. Pick up where you left off.
Click Resume dialer session. The dialer opens with the remaining contacts queued and your original setup restored — the same dialer mode, voicemail drop, follow-up SMS, caller ID, and call script you chose the first time. The count on the dialer is the remainder, not the original total.
Everyone you already reached in that session is excluded, so nobody gets called twice.
Resuming does not create a second session
The session you resume keeps the same row in Autodialer History. Its progress figure grows as you work through more of the list, whether that takes two sittings or five. You won't end up with a scattering of partial sessions for one list.
What can and can't be resumed
Resume appears on a session only when all of the following are true:
| Requirement | Detail |
|---|---|
| It's your session | You can only resume your own dialing. Team Leads and Super Users see their team's sessions in the list, but can't resume them — the calls would come from your device against someone else's queue. |
| It's marked Incomplete | A session that ran to the end of the list is finished; there's nothing left to dial. |
| You actually dialed someone | A session you set up but closed before placing a single call isn't something to pick back up. Set up a fresh dial instead. |
| It started within the last 7 days | See below. |
| It ran after session tracking was released | Older sessions have no saved filter to replay, and no recorded list size. |
Single calls and calls started from a Power Dial Group task aren't saved as resumable sessions.
The 7-day window
Resume is available for up to 7 days after a session starts. Older sessions stay in the list and still show their progress and Incomplete status, but the Resume button is gone.
The reason is accuracy. Resuming replays the filter you originally dialed, which means the remaining contacts are recalculated against your data as it stands now — anyone since marked Do Not Contact, converted, reassigned to someone else, or deleted correctly drops out. That's the behavior you want, and it's a genuine advantage over a frozen list, which would happily serve up someone who asked not to be called. But the further a session recedes, the less the replayed filter resembles the list you actually started with. Seven days keeps the difference small enough to trust.
If you need to work an older list, start a fresh dial session from People instead.
Resuming from the dialer instead
You don't have to come to Autodialer History to resume. The next time you open the dialer from People, if you have an unfinished session waiting you'll see a banner at the top of the Auto-Dial screen:
Your last dial session was left incomplete (40 of 180).
- Resume picks that session back up.
- View all brings you here, to Autodialer History.
- X dismisses the banner for now. It'll be back next time you open the dialer, and the session stays resumable for the rest of its 7 days.
Ignoring the banner and starting a new dial is how you start over. Nothing about the old session is deleted — it stays in your history, still resumable.
Resuming a session is not the same as taking a call off hold
Two different things share the word "resume":
- Resume in Autodialer History or on the dialer banner picks a call list back up.
- Resume on the in-call controls takes the person you're currently talking to off hold.
Between the dialer banner and this page, a call list is no longer something you have to finish in one go. Stop when the day ends, come back within the week, and pick up exactly where you left off without calling anyone twice.
Note: To learn more about related topics, click on the links below: