Merge tags let you personalize your messages by inserting dynamic fields like a contact's first name, application link, or interest rate. With the inline merge tag shortcut, you can insert merge tags directly while typing in the SMS or email editor — no need to leave your message or search through menus.
Where to Find the Inline Merge Tag Shortcut
The inline merge tag shortcut is available in any text editor across Bonzo where you compose SMS or email messages. This includes:
- Campaign editor
- Broadcast editor
- Pipeline message editor
- Content library (SMS and email templates)
You will also notice updated placeholder text in the SMS editor that reads: "Write SMS message — use # for merge tags." This serves as a quick reminder of the shortcut.
How the Inline Merge Tag Shortcut Works
While composing a message, type the # character to trigger a small dropdown menu directly at your cursor. The dropdown displays a short list of commonly used merge tags by default, such as First Name, Application Link, and interest rate. As you continue typing after #, the list filters in real time to match what you are looking for. You can select a merge tag by clicking on it or pressing Enter.
Once selected, the merge tag is inserted into your message and displayed as a pill-shaped label, styled to match your current theme. You can then continue typing your message as normal.
Using the Shortcut Step by Step
- Open any SMS or email editor in Bonzo (for example, the Campaign editor or Broadcast editor).
- Begin typing your message.
- Type
#at the point in your message where you want to insert a merge tag. - Review the dropdown that appears, which shows a default list of common merge tags.
- Continue typing after
#to filter the list and narrow your results. - Click on the merge tag you want, or use your arrow keys and press Enter to select it.
- The selected merge tag appears in your message as a styled pill label.
- Continue composing your message.
Merge Tag Button
The existing merge tag buttons in the editor toolbar are still available. If you prefer browsing the full list of available merge tags or are not sure of the tag name, you can use the toolbar button as an alternative. Both methods insert the same merge tags and produce the same result.
FAQ
Does the # shortcut work in both SMS and email editors? Yes. The shortcut works in every text editing area across Bonzo, including the Campaign editor, Broadcast editor, Pipeline message editor, and Content library for both SMS and email.
What happens if I type # but do not select a merge tag? If you close the dropdown without selecting a tag (for example, by pressing Escape or clicking outside the dropdown), the # character remains in your message as regular text. You can delete it or continue editing.
Can I still use the merge tag toolbar button? Yes. The toolbar button remains available as a fallback. You can use whichever method you prefer.
Summary
The inline merge tag shortcut gives you a faster way to personalize your messages while staying in the flow of writing. Type # in any SMS or email editor to search for and insert merge tags without switching context.