Broadcasts

Broadcasts in Bonzo

Broadcasts in Bonzo allow you to send a single message to a small group or a large list of prospects at once. You can send a broadcast through:

• Text (SMS)

• Email

• Voicemail Drop

This guide walks through how to send broadcasts, view and filter broadcast history, and take action on sent, scheduled, canceled, or failed broadcasts.

How to Send a Broadcast

1. In Bonzo's People Tab, Select a list of contacts and click the Broadcast (megaphone) icon at the top of the page (Quick Action Bar).

2. Select the type of broadcast you want to send:

   • Text

   • Email

   • Voicemail Drop

3. Write or Record your message.

4. Choose one of the following:

   • Send immediately

   • Schedule for a future time

5. Click Send.

Once sent, the broadcast will no longer appear in the message editor screen — but it will always be available in your Broadcast history.

Where to View Your Broadcasts

To view past, scheduled, or canceled broadcasts:

1. Navigate to the Messaging section on the left side of the platform.

2. Click the Broadcasts tab.

This opens your Broadcasts Dashboard, which serves as your broadcast history and activity log.

Understanding the Broadcasts Dashboard

On the Broadcasts screen, you’ll see broadcasts that are:

• Sent

• Scheduled

• Canceled

Each broadcast row includes key details such as:

• Status

• Sent date/time

• Broadcast type (Text, Email, or Voicemail Drop)

• User who sent it

• Number of recipients

• Message content preview (when applicable)

Broadcast Tabs: Scheduled vs Sent

At the top of the Broadcasts Dashboard, you’ll see multiple categories:

Scheduled

Shows broadcasts that are scheduled to send at a future time.

Sent

Shows broadcasts that have already been delivered or processed.

Filtering Broadcasts

The Broadcasts Dashboard includes advanced filtering to help you quickly locate specific messages.

Available filters include:

• Message Type
  Filter by Text, Email, or Voicemail Drop.

• Sender
  View broadcasts sent by a specific team member.

• Message Content
  Search message text using conditions such as:

  • Contains

  • Does not contain

  • Equals

  • Does not equal

• Prospect Count
  Filter broadcasts based on the number of recipients (e.g., equals, greater than, less than).

• Date Range
  Filter by:

  • Today

  • This week

  • This month

  • Last X days or months

  • Custom date range

You can reset filters at any time to return to the full broadcast list.

Exporting Broadcast History

You can export broadcast records directly from the dashboard.

1. Select All broadcasts or choose specific broadcasts.

2. Click Export.

The export will be emailed to you as a CSV or Excel file.

Viewing Broadcast Details (Prospect-Level Tracking)

Clicking into a broadcast opens the Broadcast Detail View.

At the top, you’ll see:

• Broadcast sent date/time

• Channel / message type

• Message content

• Recipient summary

Below that is a prospect-level list showing every recipient included in the broadcast.

Each prospect row includes:

• Broadcast ID

• Prospect name (clickable)

• Campaign (if applicable)

• Prospect status

• Created date

• Assigned user

• Last response

• Last contact

• Email opened (Yes/No) — Email broadcasts only

• Delivery status

• Error message (if applicable)

Clicking a prospect name takes you directly to their Prospect Profile.

Filtering Failed Messages & Error Details

Within a broadcast’s detail view, you can filter recipients by delivery outcome:

• Successful

• Failed

For failed messages, you can further filter by error details, using conditions like contains or equals. This allows you to quickly identify why messages failed (e.g., invalid number, carrier block, unsupported line).

Taking Action on Failed Broadcast Recipients

When viewing failed recipients, you can select one, multiple, or all prospects and take action using the Quick Action Bar at the bottom of the screen.

Available actions include:

• Move to a different campaign

• Assign to another user

• Send a new message (SMS, Email, or Voicemail Drop)

• Launch the auto-dialer

• Add tags

• Add notes

• Manage groups

• Move to a pipeline

• Update status

• Share contacts

This allows you to immediately follow up with prospects whose messages failed—without leaving the Broadcasts section.

Editing or Canceling a Scheduled Broadcast

Scheduled broadcasts appear with a scheduled status indicator.

To manage a scheduled broadcast:

1. Locate the scheduled broadcast.

2. Click the three-dot (ellipsis) menu.

3. Choose to:

   • Edit the message or scheduled send time

   • Cancel the broadcast

If canceled:

• The status updates to a red X

• The cancellation time is recorded

Summary

The Broadcasts Dashboard in Bonzo provides a complete view of your broadcast activity—past, scheduled, canceled, and failed. With advanced filters, prospect-level tracking, exports, and built-in follow-up actions, you can quickly diagnose delivery issues and take action without breaking your workflow.