Do Not Contact (DNC) is a crucial feature that helps you respect your contacts' preferences by preventing unwanted communication, ensuring you maintain a professional and respectful communication strategy.
Overview
DNC gives prospects the ability to opt-out of receiving communication via SMS, calls, and email messages.
- All initial outreach requires a disclaimer in the message including the word "STOP" exactly as written (i.e., in CAPS).
- If, and only if, you have previously spoken to a person—and they have responded to your messaging—you may disable the disclaimer in your campaign settings or remove it from your broadcast message.
- If someone replies "STOP" to your text or unsubscribes from your emails, Bonzo will automatically flag that person for the specific communication channel they opted out of, ensuring no further messages are sent via that channel.
- You can toggle on the DNC button manually for any person in your "Conversations" or the "People" tab.
To access your DNC list, navigate to your "People" tab found under the "Data" dropdown.
Previously, the list was a permanent fixture above your search bar. Now it can be found by clicking the "More" dropdown.
If you would like your DNC list to always be present, click on the 3 vertical dots or breadcrumbs and then on "Pin."
Once in the DNC list, you will see a list of anyone who you have manually DNC'd or who has requested DNC from your communications.
To manually DNC someone, click on their contact record. On the right-hand side under their name and icon, click on the three breadcrumbs and then on "DNC", and Bonzo will immediately move them to your DNC list. You will see a notification at the bottom of their profile that the person has "DNC" enabled.
You will also see a red DNC label marked next to their name in both the "Communication" view and the "People" tab. This label indicates that you manually DNC'd this contact.
Previously, if someone accidentally opted out of communication, you couldn't call, text, or email them. Now, Bonzo differentiates between channels: call & text and email. If a contact opts out of emails, you can still call and text them. Look for the orange caution icon next to a contact's email or phone number number.
Further, you will see this info reflected in "Prospect Data" when you click into a contact's record.
When sending a broadcast message, Bonzo will not automatically exclude DNC'd prospects from your broadcast list. For example, if a prospect has opted out of emails but not SMS, you can still select them to receive a broadcast SMS message. However, if a prospect has opted out of SMS and you attempt to send them a broadcast SMS message, you will be able to select them, but the message will fail to send due to their DNC status.
Note: Prospects that opted out or were manually DNC'd before June 12th, 2024 will still appear in your DNC list but will NOT show a caution icon next to their information. Instead, you will see the message, "Person has DNC enabled," in their Communication view.
Bonzo's updated DNC feature enhances your ability to manage communication preferences efficiently. By allowing you to send messages based on the specific channel prospects prefer, you can ensure respectful and effective communication. This update provides greater flexibility and control, enabling you to maintain professional relationships while adhering to contact preferences.
Note: To learn more about the People tab, click on the link below:
People: General Overview